TERMS & CONDITIONS
Terms of Service
OVERVIEW
Welcome to Ellie London! The terms “we”, “us” and “our” refer to Ellie London. Ellie London operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Ellie London is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm you are of legal age in your place of residence and allow any minors under your responsibility to use the Services on your devices.
To use the Services, you may be required to provide information such as email, billing, payment and delivery details. You confirm all information provided is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account and all activity under it. Accounts may not be transferred or sold.
SECTION 2 - OUR PRODUCTS
We aim to display products as accurately as possible, but we cannot guarantee colour or appearance accuracy due to screen differences.
We do not guarantee that products will meet your expectations exactly as shown online.
Product descriptions may change without notice, and we may discontinue products or limit quantities at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Ellie London may accept or decline any order at its discretion.
Your order is only confirmed once accepted and payment processed. We may not be able to cancel orders once accepted.
If an order is modified or cancelled, we will notify you using the contact details provided.
Returns are handled according to our Refund Policy.
All purchases are for personal use only and not for resale.
SECTION 4 - PRICES AND BILLING
Prices may change without notice. The price at checkout is final and confirmed in your order email.
You agree to provide accurate and up-to-date payment information. You are responsible for all charges incurred.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers or external factors.
Risk transfers to you once the parcel is handed to the carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services belongs to Ellie London or its licensors and is protected by intellectual property laws.
You may not copy, reproduce or use any content without written permission.
SECTION 7 - OPTIONAL TOOLS
Third-party tools are provided “as is” without warranties or liability.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites or their content.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Ellie London is powered by Shopify. Shopify is not responsible for transactions between you and Ellie London or any issues arising from purchases.
SECTION 10 - PRIVACY POLICY
Your personal data is processed according to our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 - FEEDBACK
Any feedback you provide may be used by Ellie London freely and without compensation.
SECTION 12 - ERRORS
We may correct errors or cancel orders if information is inaccurate.
SECTION 13 - PROHIBITED USES
You must not misuse the Services, break laws, or engage in harmful or fraudulent activity.
SECTION 14 - TERMINATION
We may suspend or terminate access to the Services at any time without notice.
SECTION 15 - DISCLAIMER
Services are provided “as is” without warranties of any kind.
SECTION 16 - LIMITATION OF LIABILITY
Ellie London is not liable for indirect or consequential damages arising from use of the Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify Ellie London and Shopify against claims arising from misuse of the Services.
SECTION 18 - SEVERABILITY
If any part of these Terms is invalid, the remaining provisions remain in effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the full agreement between you and Ellie London.
SECTION 20 - ASSIGNMENT
We may transfer or assign these Terms at any time without notice.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws applicable to Ellie London’s registered jurisdiction.
SECTION 22 - HEADINGS
Headings are for convenience only and have no legal effect.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services means acceptance of changes.
SECTION 24 - CONTACT INFORMATION
For any questions, contact us at:
info@ellielondon.co.uk